Zero Tolerance

At Benchill Medical Practice we follow a zero tolerance policy regarding abusive behavior towards staff and patients. This includes the use of offensive language and speech that specifically references homophobia, biphobia and transphobia. Patients who display violent, abusive or threatening behaviour towards the doctors or staff will be removed from the practice list.

​We have, and follow, an Equality and Diversity policy, taking into account the needs of all patients and staff, including on the grounds of sexual orientation, gender identity and trans status. This policy is reviewed and updated with staff undergoing training, every 12 months.