Non-urgent advice: Appointment Information

Benchill Medical Practice operates an Online Triage System each morning. Online Triage is open Monday to Friday from 8.00 am and will close when we have reached capacity.

Request an Appointment Online

Patients can request a certain GP but this is not always possible. We will accommodate where possible though.

These completed forms go to the on call GP who will then appoint an appropriate appointment for you. This appointment will aim to be within 2 weeks.

Below is a guide video for patients on how to complete an Online Triage Form.

Online Triage Support Video

If you are given an access code you will need to input that into the form to continue. This allows us to match the form to your patient records.

If you are unable to complete the online form please ring reception 0161 493 9101. The Reception team will be able to complete the Triage Form for you.

The Receptionists will need information for the doctor. Please be understanding of the need for Receptionists to ask questions.

The NHS App is a simple and secure way to access a range of NHS services

Please click on the picture for more information on the NHS App, and how to get an account

Routine Appointment

If you wish to make a routine appointment please either

  • Complete an Online Triage Form. Please note this is turned off once we have reached our capacity.
  • The Online Triage Form can also be found on your NHS account / App
  • Phone Reception on 0161 493 9101, Monday to Friday at 8am.

When you get in touch, we will ask what you need help with.

We will use the information given to complete a Triage Form on your behalf.

Urgent Appointment

If you need an urgent appointment please contact Reception on 0161 493 9101

When you get in touch, we will ask for some information about your symptoms.

We will pass this information on to the GP on-call who will review your symptoms. The GP will then tell the Receptionist on the most appropriate outcome.

Home visits

 If you are too ill to come to the surgery a home visit can be arranged. If at all possible please contact the surgery before 10.00am. Please be aware that you may be asked to speak to a nurse or a doctor when making a request for a home visit.

In most circumstances you should try to attend the practice. We have an up to date well equipped surgery where we can make the best assessment of your condition. In the average time it takes to make one home visit, the doctor can see 4-5 patients in the surgery.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Appointment Types

GP & Nurse Appointments can be:

  • By Telephone at the Surgery
  • Face to Face at the surgery
  • By Telephone at a Local Surgery
  • Face to Face at a Local Surgery

Telephone appointments can be more flexible and often means you

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account
  • phone us on 01614939101, Monday to Friday from 8am to 6.30pm
  • Or by replying CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs