Extended Access & Out of Hours
The practice closes between 6.30pm and 8.00am weekdays. We are also closed all day weekends and bank holidays.
The Practice are able to offer routine appointments at Local Practices. This is a service to help with routine access. These appointments can be either a Face to Face or Telephone appointment. The Practice will offer you an appointment at a Local Practice if we have reached our capacity.
If you are unable to attend an extended access appointment please let us know. We can then rearrange a more suitable appointment.
Out of Hours
If you have an urgent medical problem when the practice is closed, you should telephone:
NHS111 by calling 111 or using their online form at 111.nhs.uk. This service is a free-to-call, non-emergency, medical helpline operating in England. The service is part of the country’s NHS telephone triage and advice services.
NHS 111 is available 24 hours a day. It is a service for “Urgent but not life-threatening” health issues.
You are able to pick up the phone at any location in England and Scotland and ring 111 and receive the same level of care.
NHS 111 will assess your needs and then will direct you to the most suitable service. The types of services may be:
GP, Local pharmacy, Walk in Centre’s, Community Based Services, A&E or an Emergency Ambulance Response.
Please do not misuse this service for non-urgent or chronic conditions.
In case of an emergency, please call 999.
How do I find out my test results?
To find out your recent test results requested by your GP, please contact the surgery 7-10 days after you had the test. You can contact us by submitting an online request by clicking here, or call reception on 0161 493 9101 after 1pm. You are also able to see your test results via the NHS App. If you don’t have access to this feature, please ask one of the Reception team to turn this on for you.
If your test result requires any further action, we will contact you via telephone or text message.
If your test wasn’t requested by your GP, for example by a hospital consultant, you will need contact the relevant hospital department for your results.
How do I get a sick/fit note?
To get a sick/fit note, please submit an online request by clicking here, or call reception on 0161 493 9101 if you need support with submitting a request.
For new sick/fit note requests, please use the Medical Issue form.
For continuation of a sick/fit note, please use the Admin Query tab and choose “Fit (Sick) Note”.
Please include as much detail as possible including the dates and reasons.
How do I update my contact details?
To update your contact details, please complete this online form, or you can come into Reception and let us know your new details. We can then update these for you.
If you have moved house, please click here to check you are still in our catchment area.
If you are no longer in our catchment area, please click here to find your new local practice.
How do I make a complaint?
At Benchill Medical practice we aim to provide a high quality health care service which is delivered in a friendly and efficient manner. However sometimes you may need to raise a complaint.
To raise a complaint please complete this online form, or you can come into Reception to fill out a paper version.
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