Online Medical Records Information

Summary Care Record Access

If you have access to your GP health record, you’ll be able to see your summary record using the NHS App or the NHS website. It contains information about your medicines and allergies.

If you only have a short version of your health information, you will see a message on your GP health record. This message will tell you that you can ask for more information if you want.

Non-urgent advice: Important

Your record may contain sensitive information. If someone is pressuring you for this information, contact Benchill Medical Practice immediately.

Historic Care Record Access

If you would like to see more information in your record please complete the Online Form below. Please upload your Photo ID and a member of the Team will be in contact to verify your details. This will help us make sure we are letting the right person have access.

Future Record Access

Patients who are 16 and over, and already have an Online Account, will be able to read new entries in their health record from November 2023 onwards. This will include letters, test results and appointment notes. This is to help support patients with digital access to their health records. This access will help patients to understand, and manage their health conditions.

If you already have access to your Historic Care Record you will still be able to see information dated before November 2023. As well as new entries added to your GP record.

Proxy Access

This is where someone can have access to another person’s medical record.

For example:

  • A parent or guardian who has legal responsibility for a patient under 11
  • A parent or guardian where a patient aged 11 or over has given permission
  • A parent or guardian who is legally responsible for a child between the ages of 11 and 16. Their doctor has determined that the child is unable to make their own decisions about their medical health.
  • A carer for a patient over the age of 16 – we would need a letter from the patient giving them permission

The proxy does not have to be a registered patient at the . They must have online services at their GP Practice. They must also always use their own login credentials.

To be given proxy access a patient’s representative must have the informed consent of the patient. There are exceptional circumstances where the patient does not have capacity to consent, or where the GP has decided that it is in the best interests of the patient for them to have proxy access

Patients aged 16 or older are believed to be able to agree to something, unless there’s a reason that they are not.

Patients who are between 11 and 16 years old can also agree to give someone else the power to make choices for them, if their doctor thinks they are able to do so.

If you would like to have proxy access for your child or family member please complete this form below. Once completed please bring it, along with your picture ID, to the Surgery. This will help us make sure we are letting the right person have access.

The practice may refuse or withdraw proxy access, if they judge that it is in the patient’s best interests to do so.

Incorrect Information or Personal Details in Your Record

If information in your GP health record is incorrect, contact your GP surgery. They can update personal information in your record, such as your address.

If the whole record is not yours, please contact Benchill Medical Practice immediately.

Missing Information in your Record

Please contact Benchill Medical Practice if something is missing from your GP health record. It may be missing because you do not have access to all the information in your record.

What to do if you do not want access to your GP Record

Please let Reception or your GP know if you do not wish for your medical record to be made available.

Application for Online Access to GP Services

Application for Online Access to GP Services

Before you apply for online access to your medical record, there are some other things to consider.

Although the chances of any of these things happening are very small, you are asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten history
  • There may be something you have forgotten about in your record that you might find upsetting
  • Abnormal results or bad news
  • If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed, and you cannot contact them.
  • Choosing to share your information with someone
  • It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
  • Coercion
  • If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
  • Misunderstood information
  • Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
  • Information about someone else
  • If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
  • More information

    For more information about keeping your healthcare records safe and secure, we recommend that you read Protecting your GP Online Records and this helpful leaflet produced by the NHS in conjunction with the British Computer Society:

    Keeping your online health and social care records safe and secure

    Date of Birth

    I understand that my email address and/or mobile number may be used by the practice to contact you to provide health and care services. For example:-

  • • appointment reminders
  • • health campaign messages
  • • messages relating to your own health and care e.g. test results
  • • surveys about our services
  • If you consent to be contacted by either of the following please tick:
    I wish to have access to the following online Services (please tick all that apply)
    I wish to access my online services and understand and agree with each statement (tick)
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