Responsibilities to us

The care of your health is a partnership between yourself and the practice team. The success of that partnership depends on both partners fulfilling their role. In particular we ask you to:

  1. Attend appointments punctually.
  2. Be patient if a clinician is running late, he/she may be dealing with complex problems and next time it may be you who needs extra time.
  3. If you no longer require or you are unable to attend your appointment please let us know as soon as possible so that the slot can be reused.
  4. Request a home visit only if you are genuinely too ill to come to the surgery.
  5. Use urgent appointments responsibly and considerately for medical conditions that cannot safely wait until the next routine appointment.
  6. Let us know without delay if you change your name, address or telephone number (in addition to this, if you are under the care of the hospital you will need to inform the relevant department).
  7. Please remember you are ultimately responsible for your own health and that of your children. We will give you our professional help and advice but only you can act on it.