Responsibilities to you

We are committed to giving you the best possible service and take our responsibilities towards our patients very seriously. The following is a list of what you can expect from all doctors and staff at Benchill Medical practice.

  • We will treat you with courtesy and respect at all times and we will make every endeavour to meet your reasonable request.
  • We will respect your privacy and dignity at all times.
  • Everyone working in the NHS has a legal duty to keep information about you confidential.
  • People involved in your care will give you their name and ensure that you know how to contact them. The surgery is well sign posted and the doctors’ names indicated beside their surgery doors.
  • We run an appointment system in this practice. You will be given a time at which the doctor or nurse expects to be able to see you. You should not wait more than 30 minutes in the waiting room without being given an explanation for the delay.
  • You will be given accurate information and answers to questions about your health and in particular:
    • Any illness and its treatment
    • Possible side effectso Prevention and avoidance of illness recurring
    • Details of proposed investigations
  • You have the right to see your medical records subject to the limitations of law (Data Protection Act 1998 and Access to Health Records Act 1990).
  • If we fail to meet your expectations please let us know without delay in a positive and constructive manner.