Appointments

Zero Tolerance Policy
We are committed to maintaining a respectful and professional environment for both our patients and staff.
Please note that we have a zero tolerance policy towards any form of aggressive, abusive, or sexually inappropriate behaviour or comments.
This includes verbal abuse, threats, intimidation, or sexual harassment.
If such behaviour occurs, our team may need to end the call or interaction immediately.
Thank you for your understanding and cooperation.

Routine Appointment

To request a routine appointment with a member of our clinical team:

1. Contact us Online
   This form can also be found on your NHS account / App
2. Contact Reception directly. Our reception team will be happy to assist you.
   Please share a brief reason for your appointment to helps us direct you to the right clinician.

When you get in touch, we’ll ask what you need help with.

We will use the information to you give us to choose the most suitable doctor, nurse or health professional to help you.If you wish to make a routine appointment please either

Urgent Appointment

To book an urgent appointment:

1. Contact us Online
2. Access our online contact form via your NHS App
3. Contact Reception directly. Our reception team will be happy to assist you.

Sharing a brief reason for your appointment helps us direct you to the right clinician.

For urgent matters, you will be offered an appointment with the first available appropriate clinician at your practice. In some cases, a follow-up may be needed to fully address your concerns. You may also be directed to other suitable services, such as the Minor Eye Service or Pharmacy First.

Home visits

 If you are too ill to come to the surgery a home visit can be arranged. If at all possible please contact the surgery before 10.00am. Please be aware that you may be asked to speak to a nurse or a doctor when making a request for a home visit.

In most circumstances you should try to attend the practice. We have an up to date well equipped surgery where we can make the best assessment of your condition. In the average time it takes to make one home visit, the doctor can see 4-5 patients in the surgery.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Appointment Types

GP & Nurse Appointments can be:

• By Telephone at the Surgery

• Face to Face at the surgery

• By Telephone at a Local Surgery

• Face to Face at a Local Surgery

Telephone appointments can be more flexible and often means you

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• phone us on 01614939101, Monday to Friday from 8am to 6.30pm
• Or by replying CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs